Get in Touch With Us
Got a question about something you read on this site, spotted an error in a bonus offer, or need pointing towards responsible gambling support? This page explains how to reach the Online Casinos team and what kind of enquiries we can help with.
How to Reach Us
Email is the best way to contact us. We read every message and try to respond within a couple of working days, though this can stretch during busy periods. Please write to [email protected] with a short summary of what your message is about in the subject line — it helps us route it to the right person and get back to you faster.
We don't currently offer live chat or phone support for site enquiries. If you're looking for support with an actual casino account — a deposit, a withdrawal, a bonus that hasn't credited — that has to go through the casino's own customer support team, not us. We cover and compare licensed operators, but we aren't able to access, action or intervene in anyone's individual player account.
What You Can Contact Us About
- Corrections and accuracy — Bonus terms, wagering requirements and offer details change often. If something we've published looks out of date, tell us and we'll check it.
- General questions about how online casinos work — Licensing, RTP, payment methods, or how a particular type of bonus is structured. We're happy to point you to the relevant section of the site or explain further.
- Feedback on our rankings and reviews — Editorial ratings on this site, including the ones shown for operators like Raging Bull, Ignition or Slots of Vegas, reflect our own research. If you've had an experience that contradicts something we've written, we want to know.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, say so in your message. We'll point you towards national support services rather than trying to handle this ourselves, since it isn't something a website contact form can substitute for.
- Content and partnership enquiries — If you represent a licensed operator or a relevant organisation, introduce yourself and outline what you're proposing.
Before You Get in Touch — A Few Things That Might Save You a Message
A number of questions we receive are already answered elsewhere on the site, so it's worth checking first:
- Eligibility and legal age — Online casino play in the US is governed at the state level. Where it's permitted, players generally need to be at least 21, physically located within a state that allows online gambling, and in some cases a resident of that state. Rules vary, so always confirm eligibility with the casino itself before signing up.
- Bonus terms — Welcome offers, including the ones listed on this site, come with wagering requirements, expiry dates, game restrictions and maximum withdrawal limits. These are set by the casino, not by us, and we'd always recommend reading the full terms on the operator's own site before opting in.
- Payment methods and withdrawal times — US players typically see options such as ACH bank transfer, debit cards, online banking, digital wallets and, at some sites, cryptocurrency. Processing times and any fees depend entirely on the casino and the method chosen, so check this directly with the operator.
- Licensing questions — Every casino should state clearly who licenses and regulates it. If you can't find that information on an operator's site, that's worth flagging to us — and worth treating as a red flag before you deposit anywhere.
If you're weighing up options outside the US market, our page on trusted non-GamStop casinos in the UK covers a different regulatory landscape entirely and won't apply to US-based readers.
What Happens After You Email Us
A real person reads and replies to every message — we don't run automated ticketing in place of an actual response. If your question needs input from more than one team member, it may take a little longer, but we'll follow up either way.
We can't offer legal, financial or clinical advice through this contact channel. For anything related to problem gambling, we'll direct you to established support organisations rather than attempting to advise you ourselves.
A Note on What We Do and Don't Cover
Online Casinos is an independent comparison and review resource. We research publicly available information on licensing, bonus terms, payment methods and game selection to help readers compare options — we don't process deposits, withdrawals or bonus claims ourselves, and we have no ability to resolve disputes with an individual casino. Where our content includes commercial offers, the publisher may earn a commission if a reader signs up through a link on the site; this never determines how operators are ranked or reviewed.
Thanks for taking the time to read this far. If there's something you'd like us to look into, correct, or cover in more depth, get in touch — that feedback genuinely shapes what we write next.